Disaster management
Key contacts
- Community Recovery Hotline - 1800 173 349 is available for people to obtain information or that require support prior to, during and after a disaster.
- Community Recovery support is also available through Disasters and emergencies.
- The Homeless Hotline is free to call 24/7 on 1800 474 753.
- 13 QGOV (13 74 68) for other emergency housing concerns.
- Public housing tenants can use Tenant Self Service or the 'Tenant Assist Qld' app.
Our role
Under the State Disaster Management Plan, we have been assigned the primary and pivotal functional support role for:
- building and engineering services
- building recovery
- Support functions on behalf of response and recovery agencies
We provide these services to support state departments and local government groups to undertake disaster response, relief and recovery operations. Find out more about how it works in our Department of Housing Disaster Management Plan (PDF, 2031.26 KB) and Department of Energy and Public Works Disaster Management Plan (PDF, 456.57 KB).
What we offer
Building recovery
In any given year, Queensland experiences a range of disasters, including bushfires, floods, severe weather events such as storms and cyclones. In addition to these, other significant emergency events may occur, including pandemics and emergency animal or plant diseases that have significant community consequences.
The Department is also the State lead agency for the Building Functional Recovery and Resilience Group. The Building Functional Recovery and Resilience Group coordinates efficient and effective information exchange, issues identification and resolution between government agencies, local government, building industry and insurance providers to ensure efficient and prioritised use of available resources in rebuilding dwellings following a disaster.
Further information can also be found at Disasters and emergencies.
Accommodation support
During a disaster, we support local governments by providing temporary emergency accommodation solutions, using arrangements outlined in our Temporary Emergency Accommodation Sub Plan (PDF, 648KB).
We also help people with immediate and long-term housing needs that have resulted from a natural disaster.